FAQ

SHIPPING

How long will it take to ship?

We ship each standard order within 3 business days. If your box has a personalized lid they will ship within 7-10 business days. Orders are sent via the USPS method selected at checkout.

When will I receive my order?

Once your order has been shipped you will receive tracking information. Timing of receipt depends on the shipping speed selected at checkout.

Am I able to ship to multiple addresses?

Yes. Please contact us at lt@craftboxdiytogo.com to create a custom listing for you.

Do you ship internationally?

Unfortunately we do not offer international shipping at this time. 

GENERAL

What is your Return Policy?

We do not accept returns or exchanges. However, if your gift arrives damaged due to subpar handling during transportation please contact us within 48 hours of receipt and we will be more than happy to send a fresh box your way!

Am I able to customize a box?

Yes! We love to create custom boxes. We have worked on curating gifts for weddings, new moms, birthdays, and corporations. Send us an email at lt@craftboxdiytogo.com to get started. 

I still have some more questions. How can I get in touch with you?

No problem! Send us an email at lt@craftboxdiytogo and we will do our best to answer any and all questions that you may have.